Shipping policy

At OrchiSphere, every piece is handmade, one of a kind, and carefully prepared for its journey to you. Because our porcelain orchid pots and vessels are delicate objects, we take particular care with packaging and shipping to ensure they arrive safely and beautifully.

Processing & Preparation

Most orders are carefully packed and prepared for shipment within 3–5 business days.

As each piece is handmade and individually inspected before leaving the studio, processing times may occasionally vary. One-of-a-kind pieces are only shipped once they have passed our final quality check.

During particularly busy periods, processing may take a little longer. If there is a significant delay with your order, we will contact you.

Shipping

Orders are shipped from Canada using a tracked shipping service.

Shipping times vary depending on destination:

  • Canada: approximately 2–7 business days

  • United States: approximately 4–10 business days

  • International: approximately 7–21 business days

Please note that these are estimated transit times and are not guaranteed. Delays caused by postal services, customs, weather, holidays, or other circumstances outside our control may occur.

Once your order has been handed to the carrier, responsibility for transit times and delays rests with the shipping provider.

Shipping Rates

Shipping costs are calculated at checkout based on your destination, package size, weight, and selected shipping service.

Where possible, we offer tracked shipping to provide greater security and peace of mind.

Carefully Packed, One Piece at a Time

Your OrchiSphere piece is wrapped and protected with care using packaging selected specifically for fragile ceramic and porcelain objects.

Because each piece is unique in shape and size, packaging may vary from order to order. Our goal is simple: to give your piece the best possible protection without compromising our commitment to thoughtful packaging.

Damaged in Transit

Although we take great care when packing your order, occasionally a package may be damaged during transit.

If your piece arrives damaged, please contact us within 48 hours of delivery and provide:

  • Your order number

  • Clear photographs of the damaged piece

  • Photographs of the exterior packaging

  • Photographs of the internal packaging

Please retain the original packaging and all packing materials until the matter has been resolved, as they may be required for a shipping claim.

We will review the damage and work with you toward an appropriate resolution.

Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, please first check around your property and with household members, neighbours, or your building's reception area.

If the package remains missing, contact us as soon as possible. We will assist you in contacting the carrier and initiating a claim where applicable.

OrchiSphere cannot be responsible for packages that are lost after being confirmed as delivered to the shipping address provided at checkout.

Incorrect Shipping Address

Please carefully review your shipping information before completing your purchase.

If you notice an error, contact us as soon as possible. We will do our best to correct the address before your order ships.

Once an order has been shipped, we may not be able to change the delivery address. Additional shipping costs resulting from an incorrect or incomplete address may be the responsibility of the customer.

International Orders & Customs

International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country.

These charges are determined by the destination country's customs authorities and are not included in the product or shipping price unless specifically stated at checkout.

OrchiSphere has no control over customs processing times or fees.

Shipping to PO Boxes

Availability of delivery to PO Boxes depends on the destination and shipping service selected. If your address requires a specific delivery method, please contact us before placing your order.

A Note About Handmade Pieces

Every OrchiSphere piece is handmade and therefore may contain subtle variations in shape, texture, glaze, or finish. These characteristics are part of what makes each piece unique and are not considered shipping damage or defects.

We believe that the small marks of the handmade process are part of the beauty of owning an original piece.

Questions About Your Order?

If you have any questions about shipping, delivery, or your order, please contact us through the OrchiSphere website and we will be happy to help.

Thank you for supporting handmade ceramics and allowing us to share these one-of-a-kind pieces with you.